Refund policy

INTEX Home Appliances – Customer Satisfaction Is Our Priority

At INTEX Home Appliances, we are committed to delivering high-quality products and ensuring a reliable shopping experience. If you experience an issue with your purchase, our customer support team is here to assist you.

Returns

Customers may request a return within [7] days of receiving their order. 

To qualify for a standard return:

  • The product must be unused and in its original condition.

  • All original accessories, warranty cards, and supplied components must be included.

  • The original packaging should be retained wherever possible.

  • Proof of purchase or an order number is required.

  • Product is faulty, damaged, or defective at delivery.
  • Product does not match the description or specifications

These conditions do not limit any rights customers may have when products are faulty, damaged, or incorrectly supplied.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team promptly.

Provide your order number, a description of the issue, and photographs where available.

We will review the complaint and arrange an appropriate resolution, such as a replacement, repair, or refund, in accordance with applicable consumer laws.

Refunds

Once a return has been received and assessed, we will inform you whether the refund is approved.

Bank or payment-provider processing times may vary.

Return Shipping Charges

Return shipping costs for change-of-mind returns are Paid By Customer.

For verified defective, damaged, or incorrectly supplied products, return shipping will be handled in accordance with applicable consumer protection requirements.